FAQ

FAQ

Product –
Sonic
Toothbrush

A sonic toothbrush is not an electric toothbrush! There are two key distinctions that make a sonic toothbrush like Zenyum Sonic even more effective: 1) brush speed and 2) brush shape

Brush speed – Zenyum Sonic vibrates at 33,000 times per minute, which is anywhere between 5-10 times as fast as an electric toothbrush. The brush hairs themselves vibrate rather than the overall brush head rotating. This speed agitates fluids in your mouth to target hard-to-reach areas and achieve a more effective clean.

Brush shape – Zenyum Sonic has an oval brush head that lets you cover a wider surface area with each brushing motion.
Zenyum Sonic is currently available in Black and White variations. We are working on some exciting new colours so stay tuned!
Zenyum Sonic is designed together with dentists in Singapore.
The product is made in China.
Your Zenyum Sonic purchases comes with:
1 x Toothbrush body
1 x Brush head
1 x Wireless charging base
1 x USB charging cable

You’ll also get a handy guide to your Zenyum Sonic and some other goodies inside!
Zenyum Sonic orders are dispatched as soon as possible from the moment of payment, and take 1-3 working days for Singaporean customers or 3-8 working days for Malaysian customers.

To verify your order is coming, you will receive an email from Zenyum and a tracking ID from Ninja Van. Delivery times are subject to Covid 19 related delays.
Every Zenyum Sonic comes with a one year warranty in case of any issues that satisfy our Refunds & Exchanges Policy.

To activate your Sonic’s warranty, first download the Zenyum app for iOS or Android! Once you’ve done that follow these steps:

1) Sign up for an account using the same email used to make your Sonic purchase
2) Head to the ‘Activate Warranty’ section of the app
3) Review your order details and slide to activate your 1 year warranty
4) Your warranty is active! You’ll receive an email confirming the details
Dentists recommend changing your brush heads frequently to keep your toothbrush clean and your oral hygiene healthy.

With our Brush Head refill plan, simply choose how often you’d like to receive your brush heads (1-3 months) and you’ll receive them to your door. Shipping is totally free and each brush head costs a discounted $5.90 compared to buying them individually.

NB: You will be billed in conjunction with each new refill.
Yes you can! To upgrade to our Brush Head refill plan, simply email [email protected] with your request and we will activate your subscription.
If you want to change your refill frequency, your delivery address or any other details tied to your subscription, we’ve got you covered. Simply email [email protected] with your request and we will customise your subscription.
You can cancel your refill subscription any time after the first refill. To do so, simply email [email protected] with your request and we will cancel your subscription.
Absolutely, take a look at our Refunds & Exchanges Policy for all the details you need!

If you aren’t happy with your Zenyum Sonic overall, our policy also includes a 30 day money back guarantee – no questions asked.

Process –
Sonic
Toothbrush

Zenyum Sonic has a smaller brush head to allow you to maneuver easier around your teeth and target hard-to-reach areas with each brush. The vibrating brush hairs allow you to move gently across your teeth for maximum effect.
When you switch on your Zenyum Sonic, pressing the + icon lets you choose between 3 custom modes:

CLEAN – “Your everyday mode” for a deep clean that tackles all the hard-to-reach areas

GENTLE – “Your new to Sonic mode” for a more gentle clean and perfect for sensitive teeth

WHITE – “ Your brighter smile mode” for a polishing effect that helps get rid of stubborn stains. Use for 30s after your normal CLEAN/GENTLE brush.
Zenyum Sonic is guaranteed to give you a brushing experience you’ll love. If it’s your first time using a sonic toothbrush, make sure of Zenyum Sonic’s GENTLE setting that is designed to help you get used to fast vibrations.

Our DuPont brush heads are also soft and engineered to be better for your gums.
Zenyum Sonic comes with a WHITE setting that helps polish your teeth and remove stubborn stains. However it’s important to note this WHITE setting won’t achieve any professional whitening effect.

If you are interested in 5 day, clinic supervised teeth whitening, head over to look at Zenyum White now!
Time to get that brushing routine right. To get started, add toothpaste to your brush head before you switch on. When you’re ready, put Zenyum Sonic in your mouth, turn it on and you’re ready to brush!
Your Zenyum Sonic will last up to 3 weeks on a single charge. Enjoy!
The three lights on your Zenyum Sonic are used to indicate the charge level.

When your toothbrush is on the charger base:
100%: All three lights are illuminated
99%-10%: The middle light will flash for 1 second every 10 seconds
Under 10%: All three lights will flash constantly

When your toothbrush is turned off:
100%-11%: No lights showing
10%-6%: All three lights flash once every second for 5 seconds (the brush still turns on)
Under 5%: All three lights flash once every second for 10 seconds (the brush does not turn on)

Others –
Sonic
Toothbrush

They can! Anyone over 5 years of age can use Zenyum Sonic, but parental supervision is always advised to ensure a gentle brushing motion.
With families in mind, we are offering a FREE Zenyum Sonic when you buy 3 of any toothbrush set. Simply add 3 Zenyum Sonics to your cart then enter the code ZENFAM to get a free toothbrush added.

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